Storage Turnpike Lane Service Terms and Conditions
These Terms and Conditions set out the legal agreement between you and Storage Turnpike Lane for the provision of storage and related removal services. By making a booking, using our storage facility, or instructing us to carry out any removal, collection, delivery or associated service, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, company, or organisation that places a booking with Storage Turnpike Lane or uses our storage or removal services.
Services means any storage, collection, delivery, loading, unloading, packing, removal, or associated service provided by Storage Turnpike Lane.
Goods means any items, property, or belongings that are entrusted to, stored with, handled, or transported by us in connection with the Services.
Contract means the agreement between the Customer and Storage Turnpike Lane, consisting of these Terms and Conditions and any written quotation or booking confirmation provided by us.
2. Scope of Services
Storage Turnpike Lane provides storage units and related removal and transport services. The precise scope of the Services will be set out in our quotation, booking confirmation, or other written communication issued at the time of booking.
We reserve the right to refuse any Service or any Goods at our sole discretion, including but not limited to items that are prohibited, hazardous, illegal, or unsuitable for storage or transport.
3. Booking Process
3.1 A booking may be requested by the Customer through our online forms, in person, or by other written means as we may permit from time to time. A Contract is formed only when we issue a written confirmation of the booking or otherwise expressly accept your order.
3.2 All bookings are subject to availability of storage space, vehicles, and staff. We do not guarantee availability until we have issued confirmation.
3.3 The Customer is responsible for providing accurate and complete information when making a booking, including the nature and quantity of Goods, pick-up and delivery addresses, access details, and any special handling requirements. We are not responsible for any delay, additional cost, or failure to perform the Services arising from inaccurate or incomplete information.
3.4 If the scope of the work changes after a booking is confirmed, including but not limited to additional items, change of address, or changes to timing, we may adjust the price and our ability to perform the Services accordingly.
4. Quotations and Pricing
4.1 Any quotation provided by Storage Turnpike Lane is based on the information supplied by the Customer at the time of the quotation. Quotations are not binding if the information supplied is incorrect or incomplete, or if the scope of the Services changes.
4.2 Unless otherwise stated, quotations are valid for a limited period from the date of issue. We may amend or withdraw a quotation at any time before a booking is confirmed.
4.3 Prices may include charges for storage, transport, labour, equipment, insurance options, and any other agreed services. Additional charges may apply for waiting time, difficult access, packing materials, out-of-hours work, and other extras notified to the Customer.
5. Payments and Invoicing
5.1 Payment terms will be stated in our quotation or booking confirmation. Unless otherwise agreed in writing, payment for removal and transport services is due in full prior to commencement of the Services, and ongoing storage fees are payable in advance for each billing period.
5.2 We may require a deposit at the time of booking. The deposit is non-refundable unless expressly stated otherwise or unless the Customer cancels within a permitted cancellation period as set out in these Terms and Conditions.
5.3 If payment is not received by the due date, we may refuse to provide or continue the Services, deny access to stored Goods, or exercise a lien over the Goods until payment is made in full. We may also charge interest on overdue amounts at a reasonable rate from the due date until payment is received.
5.4 The Customer is responsible for all bank charges, currency conversion fees, or other charges associated with making payment to us.
5.5 Where the Customer disputes any part of an invoice, the undisputed amount must be paid by the due date. Any dispute must be raised promptly and in writing together with all relevant supporting information.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by giving us written notice. Any cancellation or amendment is subject to the terms set out in this section.
6.2 For removal and transport services, if the Customer cancels more than a reasonable minimum number of working days prior to the booked date, we may, at our discretion, refund all or part of any prepayment or deposit, less any reasonable administrative costs. Cancellations made with shorter notice may result in loss of the deposit and additional charges for any costs already incurred.
6.3 For storage services, the Customer may terminate the storage agreement by giving written notice in accordance with the minimum notice period stated in the storage agreement or our tariff. Charges will continue to accrue until the end of the notice period and all Goods are removed from the storage unit.
6.4 If we are unable to perform the Services on the agreed date or time due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, industrial action, or mechanical breakdown, we may reschedule the Services without liability for consequential loss. We will take reasonable steps to notify you and arrange an alternative time.
7. Customer Obligations
7.1 The Customer must ensure that adequate access is available at the collection and delivery addresses, including suitable parking arrangements and, where applicable, permits or permissions. Any fines, penalties, or additional costs arising from inadequate or restricted access may be charged to the Customer.
7.2 The Customer is responsible for properly packing and securing Goods unless we have expressly agreed to provide packing services. We are not liable for damage caused by inadequate or improper packing carried out by the Customer or any third party.
7.3 The Customer must not store or present for removal any items that are prohibited or unsuitable, including but not limited to explosives, flammable or hazardous materials, perishable goods, living creatures, illegal items, or items that emit fumes or odours.
7.4 The Customer must ensure that Goods are ready for collection at the agreed time and that an authorised person is present to grant access and accept delivery where required.
8. Use of Storage Units
8.1 Where we provide storage units, the Customer may only use the unit for the storage of Goods lawfully owned or controlled by the Customer. The unit must not be used as living or working accommodation or for any commercial activity within the unit.
8.2 The Customer must not cause damage to the storage unit or any part of the premises. Any damage caused by the Customer or their agents may be repaired by us and the cost charged to the Customer.
8.3 The Customer must not store Goods that are damp, infested, contaminated, or otherwise likely to cause damage, nuisance, or health and safety risks. We may inspect units where we have reasonable grounds to believe that a risk exists and may take appropriate steps, including removal or disposal of affected Goods.
9. Waste and Environmental Regulations
9.1 The Customer must not leave unwanted items, packaging, or waste on our premises or in our vehicles, except where we have expressly agreed to provide a waste removal service for an additional fee.
9.2 We operate in accordance with applicable waste and environmental regulations. We do not accept household rubbish, builder's waste, hazardous substances, or other controlled waste for disposal unless specifically agreed and authorised. Additional charges will apply for any authorised disposal.
9.3 If the Customer leaves waste, prohibited items, or abandoned Goods in the storage unit or on our premises, we may remove and dispose of them at our discretion. The Customer will be liable for all associated costs, including any regulatory fees or charges.
10. Liability and Risk
10.1 Risk in the Goods remains with the Customer at all times, except during transport where we are directly handling the Goods in the course of providing the Services. In storage, risk in the Goods remains with the Customer, and the Customer is responsible for arranging appropriate insurance cover unless we have expressly agreed to provide insurance or extended liability.
10.2 Our liability for loss of or damage to Goods, whether in transit or in storage, is limited to a reasonable amount per item or per consignment, as stated in our quotation or tariff, unless a higher level of cover has been agreed in writing and any associated premium paid.
10.3 We are not liable for loss or damage arising from the following causes: inherent vice or defect in the Goods; faulty or inadequate packing not undertaken by us; normal wear and tear; atmospheric or climatic conditions; acts or omissions of the Customer or third parties; vermin, infestation, or contamination not caused by our negligence; or any event beyond our reasonable control.
10.4 We are not liable for any indirect or consequential loss, including loss of profit, income, business, goodwill, or anticipated savings, even if such loss was foreseeable.
10.5 Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence or for fraud.
11. Claims and Complaints
11.1 Any visible loss of or damage to Goods must be notified to us in writing as soon as reasonably practicable and, in any event, within a reasonable period after delivery or discovery. Failure to notify within such period may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have.
11.2 Any complaint about our Services must be set out clearly in writing and supported by evidence where possible. We will investigate and respond within a reasonable timeframe. The Customer must give us a fair opportunity to inspect any alleged damage and to remedy any service issues.
12. Lien and Sale of Goods
12.1 We have a lien over the Goods for all outstanding charges, including storage fees, transport charges, and any other costs incurred under the Contract.
12.2 If any sum due to us remains unpaid for a reasonable period after the due date, we may, after giving written notice to the Customer, sell or otherwise dispose of some or all of the Goods and apply the proceeds to discharge the outstanding sums and any costs of sale or disposal. Any balance remaining after settlement of all amounts due will be held for the Customer.
13. Termination
13.1 We may terminate the Contract or suspend the Services with immediate effect by giving written notice to the Customer if the Customer commits a serious breach of these Terms and Conditions, fails to pay any amount due, becomes insolvent, or is otherwise unable to meet its obligations.
13.2 Upon termination, all outstanding charges become immediately due and payable. The Customer must remove all Goods from storage by the date specified in our notice, subject to any lien we may exercise.
14. Data Protection and Privacy
14.1 We collect and process personal information in order to manage bookings, perform the Services, and comply with legal obligations. We will take reasonable steps to keep such information secure and to use it only for legitimate purposes.
14.2 By entering into the Contract, the Customer consents to the processing of their personal data for these purposes. The Customer has rights in relation to their personal data, which may be exercised in accordance with applicable data protection laws.
15. Changes to These Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of storage will apply to the Services covered by that Contract.
15.2 Any substantial change affecting ongoing storage agreements will be notified to Customers in advance, and continued use of the storage facility after the effective date of the change will constitute acceptance of the revised Terms and Conditions.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of England and Wales.
16.2 The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory protections that may apply to consumers under local law.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
17.2 No waiver of any breach of these Terms and Conditions will be effective unless in writing and signed by us, and no waiver shall be deemed a waiver of any subsequent breach.
17.3 The Contract is between Storage Turnpike Lane and the Customer. No other person has any right to enforce any term of the Contract.
17.4 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the parties and supersede all previous discussions, correspondence, or understandings relating to the Services.
